I wanted to provide positive feedback on [your team’s] performance in completing my crossover works last Friday in Clayfield. [The team] were both courteous, happy to discuss my views on the job, and completed the work to a high standard. A great job all round – well done guys!

Can I formally thank you and your staff for the excellent manner in which they carried out their work on the site. We found working with you and your team very enjoyable. Your team were all most professional, helpful and thoughtful, and this was noted by all concerned. Please ensure that they are told of …